Boss to Coach Conversation 1 of 5 Setting Expectations
Week 2 – WHAT Expectations

Creating Clarity with SMARTER

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Lesson 7 Creating Clarity with SMARTER

The vaguer a goal we can disassociate ourselves from it “I didn’t sign up for that!”  Clarity is important to reduce confusion for yourself and others.  See this applied in the following example.

Watch the first minute, as a message is broadcast.  Then skip forward to 6 minutes to see what’s changed

How to make it clear

SMART is a checklist tool that has helped people in business create clarity in their work.
Watch the following video and a summary of the key points in the diagram below.

Activity

Return to Page 9 of your Black Workbook and use the following check list against each of your expectations.  If needed adjust the statement based on what’s missing.

  • SPECIFIC Pin down a clear tangible idea of what you want to achieve or pinpoint an area for improvement. Is it clear what exactly you want to accomplish?

  • MEASURABLE All goals need a yardstick otherwise we will never know if they are successful. Will you know when you meet your goal?

  • AMBITIOUS A worthwhile goal challenges you to think big and reach outside your comfort zone. Will this goal realistically stretch you and still able to meet this goal with effort by your timeline?

  • RELEVANT Will this goal really be good for business, does it fit with your values or wider plans?  What meaning does it have for you? Is this goal worth working hard to accomplish?

  • TIME-BOUND Goals remain dreams unless you set timeframes and there is nothing like a deadline to motivate actions. Is there a clear deadline set of when you need to meet this goal?

  • EMOTIONAL We feel before we think.  It is a scientific fact.  Even in hard business terms goals that come from the gut will likely have more sticking power because you want them more. Do you and others feel good about this goal?

  • REWARD Because what is a goal if not rewarding.  Keeping your incentive or the benefits of your goal insight will drive you on visualising the peak of the mountain and your satisfaction on reaching it. Will you feel satisfied when you reach this goal?

Review
Did you find the SMARTER process easy or hard?  For many this is a challenging activity and working with others makes it easier.  To ensure your expectations meet the SMARTER criteria, make time with your Team Leader to share and refine.

Team Leader Debrief

That’s the end of this week’s online learning.  Do you have a 15 minute debrief booked with your team leader/sponsor?  Aim to answer the questions

  1. What is one discovery you have made?

  2. What is one thing you will do differently?

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