Effectively setting employee expectations is a critical part of successfully leading and managing a team, as well as developing a culture of accountability. It can feel like there is a significant amount of investment at the front end with determining both How (Behaviours) and What’s (Priorities) expectations.  However, if this is clear it can save a significant amount of time in the long term.  The benefits of setting expectations with employees are that doing so:

• Provides clarity for both the employee and manager and gets everyone on the same page

• Establishes a baseline of measurement for future performance

• Enhances communication

• Empowers employees to act more freely because they have operating guidelines and structure

• Creates a reference point when expectations are not met

• Provides a way to hold employees accountable

• The impact and result of not setting expectations is that you create a culture that lacks clarity and accountability.