"It is not the answer that enlightens, but the question" Eugene Ionesco

There are three questions that have been made popular in methodologies like Scrum or Kanban and can also be used well to structure our feedback every day.  These questions help teams talk openly, find out what's going well and what's not, and come up with ways to improve. Lots of people in the agile community have helped make these questions a staple. They're now a standard part of many organisations' efforts to keep getting better.  I use them all the time to review coaching with my clients, to review workshops, to review proposals. 

The questions are as follows.  Use them to structure your thinking or ask them of your team leader, direct reports, and colleagues.  Before you add your thinking always start with asking them these questions first. These questions are on Page 18 of your Black Workbook.

• What’s working? (Or what worked?) And therefore, do more.  This creates a positive environment for the brain and a sense of safety to be open to more information “we are on the same team”

• Where are we getting stuck? (Or where did we get stuck?) And mitigate.  Note stuck is not right or wrong/good or bad, it’s just stuck.

• What can we do differently? Helps them start to solve your problems for you.  Two heads are better than one and co-creation creates ownership