Boss to Coach for Frontline Team Leaders
Introduction

Introduction to Boss to Coach

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Lesson 2 Introduction to Boss to Coach

Simple strategies to support people and business performance, and the questions to ask

Watch The video by Simon Sinek on what leadership and managing people practically means

The relationship between a manager and their employee helps a business grow.  Your job is only as good as your boss and there is a direct link between happy workers and happy customers. 

The world of work is changing with increased expectations from employees.  It used to be a job, now a role fulfils much more and the lines between work and home are blurring even further.  To answer this challenge we need to help our managers to move from being a boss (I have all the answers) to a coach (they have the answers).  This is important because

  • A manager has influence over 76% of the factors that determine whether an employee is engaged in their work i.e., that they care.

  • 70% of the reason's employees give for leaving can be attributed to issues their manager had direct influence of.

 The challenge is people are promoted for the wrong reasons; often because we are technically good at our jobs, or we have been there for a long time.  We all remember the best boss we have ever had and our worst boss.  These experiences can give us clues to what works well.

Activity Let’s set the benchmark.  On Page 1 of the Boss to Coach Coaching Notes, answer the two questions

1.  What is one thing you understand about managing people well?

2.  Who was the best manager you ever had?  What is one thing they did well?

The Boss to Coach Approach

It is likely that the manager you were thinking of demonstrated skills covered in the book The One Minute Manager by Ken Blanchard.  Told as a fable, it gives managers three simple tools, which each take 60 seconds or less, but can tremendously improve how they do their job: getting people to stay motivated, happy, and deliver great work.  The three tools, which, if applied correctly, can change your management style for the better – forever.   These are

  1. Set three goals for each of your employees, which you can review in one minute or less.

  2. Use one minute praise to give your employees positive feedback.

  3. A one-minute redirect is more than enough to express your concern.

 The rest of this course will focus on these three conversations.

The One Minute Manager by Ken Blanchard Outlines Three Key Conversations to Coach Others

Optional Activity

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