Boss to Coach for Frontline Team Leaders
This course is about giving you as a frontline manager, the tools to stop just managing and start coaching. With a few simple questions and some key insights from Simon Sinek, you’ll be ready to have real conversations that help your teams grow and perform better, all with a new sense of confidence.
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Introduction
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Course Overview
Introducing frontline managers to the Boss to Coach approach, providing simple and practical tools to lead teams effectively and support people and business performance.
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Introduction to Boss to Coach Approach
Exploring the shift from being a boss (“I have all the answers”) to a coach (“They have the answers”) to improve engagement, performance, and development.
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The Three Coaching Conversations
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Setting Clear Expectations
Learning how to establish both WHAT (tasks and priorities) and HOW (behaviours and culture) expectations to set teams up for success.
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Catching People Doing Things Right
Understanding the importance of appreciation and how recognising positive behaviours increases engagement and reduces turnover.
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Redirecting Where Required
Using specific and timely feedback to address issues early, avoiding escalation and fostering a culture of continuous improvement.
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Course Review